Privacy policy

SECTION 1 – WHO WE ARE

This website and store are operated by Moicco International Ltd., operating the BAREBEARBERRY brand.

We are responsible for personal information under our control and handle personal information in accordance with applicable Canadian privacy laws, including British Columbia’s Personal Information Protection Act where applicable.

Questions about this Privacy Policy or our privacy practices may be sent to:

customersupport@barebearberry.com

SECTION 2 – INFORMATION WE COLLECT

When you interact with our store, we may collect personal information that you provide to us, including:

  • your name;
  • billing and shipping address;
  • email address;
  • telephone number, if provided;
  • order and purchase information;
  • account information, if you create an account;
  • communications you send to us; and
  • information necessary to process returns, refunds, or customer service requests.

When you browse our website, certain information may also be collected automatically, including your IP address, browser type, device information, pages viewed, and information collected through cookies or similar technologies.

Payment information is processed through Shopify and applicable payment providers. We do not independently store your complete payment card details.

SECTION 3 – HOW WE USE YOUR INFORMATION

We may use personal information to:

  • process and fulfill orders;
  • process payments;
  • arrange shipping and delivery;
  • provide customer support;
  • process returns or refunds;
  • communicate with you regarding your order;
  • maintain and improve our website and services;
  • prevent fraud or misuse;
  • comply with legal, tax, accounting, or regulatory requirements; and
  • send marketing communications where you have consented to receive them.

We collect, use, and disclose personal information only for purposes that are reasonable and appropriate in the circumstances.

SECTION 4 – CONSENT

When you provide personal information in order to place an order, complete a transaction, arrange delivery, request customer service, or process a return, we may rely on your consent to use that information for those purposes.

For secondary purposes such as email marketing, we will obtain consent where required by law and provide you with an opportunity to decline or unsubscribe.

You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice.

To withdraw consent or change your communication preferences, contact us at:

customersupport@barebearberry.com

Withdrawing consent may affect our ability to provide certain services where the information is necessary to complete them.

SECTION 5 – SHOPIFY AND SERVICE PROVIDERS

Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to operate our online store.

Shopify and other third-party service providers may process personal information on our behalf for purposes such as:

  • website hosting;
  • payment processing;
  • order fulfillment;
  • shipping;
  • analytics;
  • fraud prevention;
  • email communications; and
  • other services required to operate our business.

These service providers may process or store personal information in Canada, the United States, or other jurisdictions. As a result, information may be subject to the laws of those jurisdictions. Shopify states that it may process personal information outside a customer’s province or country, including in the United States.

For more information about Shopify’s privacy practices, please review Shopify’s Privacy Policy.

SECTION 6 – PAYMENT INFORMATION

Payments are processed through Shopify and/or third-party payment providers.

Payment information is transmitted using appropriate security measures and is handled in accordance with applicable payment-industry standards.

We do not receive or retain your complete credit card number unless specifically permitted and necessary through an authorized payment service.

SECTION 7 – COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies, pixels, and similar technologies to operate the store, remember preferences, understand how visitors use the website, improve performance, and support analytics or marketing activities.

Some cookies are necessary for the operation of the website, while others may be optional.

Where required by applicable law, you may be provided with choices regarding non-essential cookies or similar technologies.

SECTION 8 – DISCLOSURE OF PERSONAL INFORMATION

We may disclose personal information to service providers where reasonably necessary to operate our business, process orders, deliver products, provide customer service, or comply with legal requirements.

We may also disclose information where required or permitted by law.

We do not sell personal information to advertisers.

If all or part of our business is sold, reorganized, merged, or transferred, personal information may be transferred as part of that transaction, subject to applicable law.

SECTION 9 – SECURITY

We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the personal information we handle.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

SECTION 10 – RETENTION

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, to provide our services, and to meet legal, accounting, tax, or regulatory obligations.

Information may be retained for different periods depending on the nature of the information and the reason it was collected.

SECTION 11 – ACCESS AND CORRECTION

You may request access to personal information that we hold about you and may request correction of information that is inaccurate or incomplete, subject to applicable legal exceptions.

To make an access or correction request, contact:

customersupport@barebearberry.com

Canadian privacy principles provide individuals with rights to request access to personal information held by an organization and to challenge its accuracy.

SECTION 12 – MARKETING COMMUNICATIONS

If you have consented to receive marketing communications from us, you may unsubscribe at any time by using the unsubscribe link in an email or by contacting us.

Transactional communications relating to an existing order may still be sent where necessary.

SECTION 13 – AGE OF USERS

Our website is intended for use by individuals who are legally able to enter into purchases in their jurisdiction.

If you permit a minor dependent to use the site, you are responsible for their use of the website.

SECTION 14 – CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our practices, technology, legal requirements, or services.

Changes will take effect when the revised Privacy Policy is posted on the website.

Where appropriate or required by law, we may provide additional notice of material changes.

SECTION 15 – QUESTIONS, REQUESTS, AND COMPLAINTS

If you have questions about this Privacy Policy, wish to access or correct your personal information, withdraw consent, or make a privacy-related complaint, contact:

Moicco International Ltd.
operating the BAREBEARBERRY brand

Email: customersupport@barebearberry.com

We will review and respond to privacy requests and complaints in accordance with applicable law.