Refund policy

We accept eligible return requests within 30 days of delivery.

To be eligible for a return, products must be unused, unopened, undamaged, and in their original resalable condition. Because BAREBEARBERRY products are personal care products, items that have been opened or used cannot be returned for change-of-mind reasons.

Products purchased as a set must be returned as a complete set. Individual products purchased separately may be returned individually if otherwise eligible.

Customers are responsible for return shipping costs for voluntary returns. Original shipping charges are non-refundable.

Once your return has been received and inspected, we will notify you of the outcome. Approved refunds will be issued to the original form of payment.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at customersupport@barebearberry.com with your order number and details of the issue.

Where the issue is confirmed to be our error, or a product arrives damaged or defective, we will work with you to provide an appropriate replacement or refund. Customers will not be responsible for return shipping where required by applicable law or where the return results from our error.

Order Cancellations

Orders may be cancelled before they have been shipped.

Once an order has shipped, it cannot be cancelled under our voluntary cancellation policy and, where eligible, must follow the return process above.

Nothing in this policy limits any cancellation, refund, or other rights available to you under applicable consumer protection laws.

Final Sale Items

Gift cards are final sale.

Items clearly marked Final Sale at the time of purchase are not eligible for voluntary return or exchange, except where required by law.

How to Request a Return

To request a return, sign in to your customer account using the email address associated with your order and submit a return request for the applicable item(s). 

If you are unable to access your account or submit a return request, please contact customersupport@barebearberry.com.

Please include your order number, the item(s) you would like to return, and the reason for the return.

Return requests are reviewed by the BAREBEARBERRY team. Please allow up to 5 business days for a response.

If your return is approved, we will provide instructions for sending the item(s) back.

Exchanges

We do not offer direct exchanges.

If you would like a different product, you may return the original item if it is eligible under this policy and place a new order separately.